This Privacy Policy explains how EPIC JOURNEYS (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, make an enquiry, or book a trip with us.
By using our services, you agree to the practices described in this policy.
Epic Journeys is a travel business based in Jodhpur, Rajasthan, India. We offer packaged tour services to travellers willing to explore India.
When you contact us, make an enquiry, or book a trip, we may collect:
Name
Email address
Phone number / WhatsApp number
Travel dates and destination preferences
Passport details (where required for bookings or visa assistance)
Any special requirements (dietary, medical, mobility, etc., if you choose to share them)
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Pages visited and time spent on the site
Device information
This information is generally used for analytics and to improve the website experience.
We collect and use your personal information for the following purposes:
To respond to your enquiries and provide travel-related information.
To arrange, confirm, and manage your bookings and travel arrangements.
To coordinate with hotels, transport providers, local guides, and other service partners.
To send you trip-related updates, confirmations, and important safety information.
To improve our services, website, and customer experience.
To comply with applicable laws and regulatory requirements.
We do not use your personal information for purposes other than those described in this policy, unless we have your consent or are required by law.
We collect your personal information:
Through our website enquiry or contact forms.
Via email, phone calls, or WhatsApp messages.
Through third-party platforms (for example, booking platforms, payment gateways, or travel partners).
From you directly during the booking and trip planning process.
We do not sell or rent your personal information.
We may share your personal information with:
Service providers and partners such as hotels, transport operators, local guides, and activity providers, to the extent necessary to deliver your trip.
Payment processors to handle payments securely.
Government authorities where required by law (for example, for visa or immigration formalities).
Professional advisors (such as legal or tax advisors) where necessary for business operations.
All third parties are expected to maintain appropriate confidentiality and security of your data.
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. These steps include:
Using secure systems and access controls.
Limiting access to personal data to authorised personnel only.
Working with trusted service providers and payment gateways.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to:
Fulfill the purposes described in this policy,
Comply with legal and regulatory requirements, and
Resolve any disputes or handle any claims.
After this period, we delete or anonymise your data, unless a longer retention period is required by law.
Our website may use cookies and similar technologies to enhance your browsing experience and analyse site usage. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Our website may contain links to third-party websites, such as payment gateways, travel partners, or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last updated” date.
If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at:
Email: contactus@epicjourneys.co.in
Phone / WhatsApp: +91-9582836962
Tell us what you have in mind. We’ll help bring it to life.
We’ve got your enquiry — a real person will read it and reply within a day. In the meantime, feel free to explore more of our tours.
