Yes, travellers must possess valid travel insurance on an Epic Journeys trip. Please go to our booking conditions for detailed information on the type of travel insurance a traveller should consider procuring.
Indian visa requirements can change, so we recommend checking the latest visa rules and travel requirements before your trip. As stated in the booking conditions, it is the traveller’s responsibility to ensure they have a valid visa and all necessary documents required to enter and leave India.
We can provide invitation letters and other supporting documents where applicable and within our capacity to assist foreign travellers with their Indian visa applications.
We take sensible precautions to help keep your belongings secure, but staying aware of your surroundings and keeping valuables close is equally important. We also recommend having travel insurance and carrying a secure, lockable bag or money belt for added peace of mind.
Vaccination and medical requirements vary depending on your country of departure and destination. Please consult your GP or a qualified travel health professional for the latest requirements and advice.
Yes, we provide arrival and departure transfers for all travellers. Transfers are included for those arriving/departing with the group; travellers arriving/departing independently are quoted based on their arrival or departure details.
Yes. Our trips are designed with flexibility in mind — enjoy the included experiences, then use your free time to relax, explore on your own or add activities that interest you.
Absolutely. If you’d rather skip an included or optional activity, speak with your local leader, who can help you explore suitable alternatives.
Please note that opting out of an included activity does not qualify for a refund.
Yes, all our hotels offer laundry services at an additional charge. In most cases, laundry collected in the morning is returned by the evening.
Though not mandatory, it is generally appreciated for good service. Your local leader can guide you on appropriate amounts for restaurants, guides and other services. If you’re happy with your experience, a tip for your leader is always a thoughtful way to show your appreciation.
There is no additional charge for paying for your trip by credit card.
For certain trips, we require full payment upfront so we can secure your accommodation, transport, activities and other arrangements with our local partners and suppliers. If we’re unable to confirm your place on the trip, we’ll provide a full refund.
We require a deposit because our team starts securing your accommodation, activities, transport and other arrangements with local suppliers as soon as you book. Some services are non-refundable or cannot be transferred to another traveller, while others may carry cancellation or administrative fees. Your deposit helps cover these costs.
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